This book will help organizations and individuals master the skills of empowerment so it becomes a Way of Life. Empowerment is the key to great service and critical to an organization s success. Rarely will you ever see an employee making an empowered decision to make a customer overhappy in order to keep them coming back. Most employees feel they will be fired if they make an empowered decision, yet all CEO s want their employees to make empowered decisions. This book will help everyone better understand how to use empowerment and why it is critical to your success. Empowerment is not just a set of rules: it s a way of life. A way of life everyone will love. Tips and strategies will help individuals and companies incorporate service into their daily lives and corporate structure. This information will help the reader be empowered or empower others to increase opportunities for success. The overall goal of the book is to help the reader see the advantage of empowerment in every aspect of their lives.