Delivery Method & Timing

Thank you for visiting and shopping at E-Commerce City Mall. Following are the terms and conditions that constitute our Shipping Policy.

  • Domestic Shipping Policy

Shipment processing time
All orders will be processed within 3-4 business days. Orders will not be shipped or delivered on weekends or holidays as Courier Service Providers will be on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
For any product that was damaged or lost during shipping, please take 3 to 5 photos to show proofs of damages, so that we can replace the damaged product . If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

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