Delivery Method & Timing

Thank you for visiting and shopping at E-Commerce City Mall. Following are the terms and conditions that constitute our Shipping Policy.

  • Domestic Shipping Policy

Shipment processing time
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages
E-Commerce City Mall is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

  • International Shipping Policy

We currently do not ship outside Malaysia.

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